FAQ
Q: How Can I contact you ?
A: To contact us any time, please visit our contact us page and will get back to you as soon as possible.
Q: How long will it take to receive my order?
A: For more detailed description please visit or shipping and handling policy
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. All international shipments include customs clearance, so you won’t need to pay extra import duties in most cases.
Q: What if I live in a remote area?
A: If your shipping address is in a remote or less accessible area, there may be an additional remote area delivery fee charged by the courier. This fee is not included in the product price or regular shipping cost and will need to be paid separately if applicable. We’ll contact you if this applies to your order.
Q: Do I need to pay customs or import taxes?
A: No—customs duties and taxes are already handled. You won't be asked to pay additional customs fees upon delivery in most countries.
Q: Can I track my order?
A:Absolutely! Once your item ships, we’ll email you a tracking number and a link so you can follow your delivery in real time. You can also connect with us through chat support anytime for quick assistance.
Q: What if my order is delayed?
A: While most orders arrive within the estimated time, occasional delays can happen due to customs, logistics, or weather. If your order hasn’t arrived within 20 business days, please contact us—we’re here to help!
Q: What if I have an issue with the item delivered?
A: If your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving it at info@farazirra.com. We’ll do our best to make it right—whether that’s a full refund, a partial refund, or a discount for your next purchase.
Q: To support sustainability and reduce waste, we typically do not require returns unless necessary. If a return is needed, we’ll provide instructions. Please note that return shipping may be at your cost unless the item is faulty.
See our full Refund & Return Policy here